1. Who We Are

JusticeXpress, Inc. ("JusticeXpress," "we," "our," or "us") is a Florida document preparation service company. We operate the website www.JusticeXpressFlorida.com and the JusticeXpress Document Automation Platform. Our parent entity and additional services are accessible at www.justicexpress.ai.

This Privacy Policy explains how we collect, use, disclose, and protect information about you when you visit our website, use our document preparation services, or interact with us in any way. By accessing or using our services, you agree to the practices described in this Privacy Policy.

JusticeXpress, Inc.. is a document preparation service, not a law firm. We do not provide legal advice and do not establish an attorney-client relationship through any use of our website or services.

2. Information We Collect

Information You Provide Directly

We collect information that you voluntarily provide when you use our website and services, including when you create an account, purchase a document preparation package, complete a document assembly questionnaire, contact us for support, or subscribe to email communications. This information may include:

• Name, email address, mailing address, and phone number
• Account login credentials (email and password)
• Payment information (processed by our third-party payment processor; we do not store complete credit card numbers)
• Personal and legal information you enter into our document assembly questionnaires — including names of parties, property descriptions, asset information, and other details necessary to generate your legal documents
• Communications you send us through contact forms, email, or chat

Information Collected Automatically

When you visit our website, we automatically collect certain technical information, including:

• IP address and approximate geographic location
• Browser type, version, and language settings
• Device type and operating system
• Pages visited, time spent on pages, and navigation paths
• Referring website or search engine
• Date and time of your visit

Information from Third Parties

We may receive information about you from third-party services integrated with our platform, such as our payment processor, analytics providers, and email delivery services. We use this information only to operate and improve our services.

3. How We Use Your Information

We use the information we collect for the following purposes:

• Service delivery: To process your orders, generate your legal documents through the JusticeXpress Document Automation Platform, deliver completed documents, and provide customer support
• Account management: To create and maintain your account, authenticate your identity, and enable you to access your documents
• Communications: To send you order confirmations, document delivery notifications, service updates, and responses to your inquiries
• Marketing: To send you information about new services, legal form categories, and relevant legal information — but only if you have opted in to receive such communications. You may opt out at any time.
• Site improvement: To analyze how our website is used, identify and fix technical issues, and improve the quality of our document assembly questionnaires and forms
• Legal compliance: To comply with applicable laws, respond to legal process, enforce our Terms of Use, and protect the rights and safety of our users and the public
• Fraud prevention: To detect, investigate, and prevent fraudulent transactions and other illegal activities

4. How We Share Your Information

We do not sell your personal information. We do not share your personal information with third parties for their own marketing purposes. We may share your information in the following limited circumstances:

• Service providers: We share information with trusted vendors who assist us in operating our website and platform — including payment processors, cloud hosting providers, email delivery services, and analytics providers. These vendors are contractually required to protect your information and use it only for the services they perform for us.
• Legal Technician services: If you purchase a service that includes Legal Technician Document Review and Preparation, the document information you entered in the questionnaire will be shared with the assigned Legal Technician for that purpose only.
• Business transfers: If JusticeXpress, Inc. is involved in a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change.
• Legal requirements: We may disclose your information if required to do so by law, court order, subpoena, or governmental authority, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
• With your consent: We may share your information with other parties when you have given us your explicit consent to do so.

5. Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies to operate the site, remember your preferences, analyze traffic, and (if applicable) serve relevant advertising. Cookies are small text files stored on your device.

Types of Cookies We Use

• Essential cookies: Required for the website to function — including maintaining your login session, processing your shopping cart, and delivering your documents. Cannot be disabled without impairing functionality.
• Analytics cookies: We use Google Analytics or similar tools to understand how visitors use our site. These cookies collect anonymous aggregate data and do not identify you personally.
• Preference cookies: Store your settings and preferences to improve your experience on return visits.
• Marketing cookies: If we run advertising campaigns, these cookies help us understand which ads you have seen and whether you visited our site as a result.

You can control cookies through your browser settings. Note that disabling certain cookies may affect the functionality of our website. Most browsers also support "Do Not Track" signals; we honor such signals where technically feasible.

6. Data Retention

We retain your account information and document data for as long as your account is active or as needed to provide you with access to your documents. If you close your account, we will delete or anonymize your personal information within 90 days, except where we are required by law to retain it longer (for example, financial records required by tax law), or where retention is necessary to resolve disputes or enforce our agreements.

Aggregated, anonymized data that does not identify you individually may be retained indefinitely for analytical purposes.

7. Your Rights & Choices

Access and Correction

You may access, update, or correct your account information at any time by logging into your account settings. If you need assistance updating information, contact us at the address below.

Marketing Opt-Out

You may opt out of receiving marketing emails from us at any time by clicking the "unsubscribe" link in any marketing email, or by contacting us directly. Even if you opt out of marketing communications, we may still send you transactional communications related to your account and purchases.

California Residents — CCPA Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to request deletion of your personal information, and the right to opt out of the sale of personal information. JusticeXpress, Inc. does not sell personal information as defined by the CCPA. To exercise your CCPA rights, contact us using the information below.

Florida Residents

Florida residents have rights under the Florida Digital Bill of Rights (effective July 1, 2024) regarding personal data. Contact us to exercise any rights under Florida law.

Account Deletion

You may request deletion of your account by contacting us. Note that we may retain certain information as required by law or for legitimate business purposes as described in Section 6.

8. Children’s Privacy

Our website and services are not directed to children under the age of 18. We do not knowingly collect personal information from anyone under 18. If we learn that we have collected personal information from a child under 18, we will delete that information promptly. If you believe we have collected information from a child under 18, please contact us immediately.

9. Third-Party Links

Our website may contain links to third-party websites, including government court websites, Florida Bar resources, nonprofit legal aid organizations, and the JusticeXpress platform at www.justicexpress.ai. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies before providing any personal information. Our Privacy Policy applies only to information collected through our own website and services.

10. Security

We implement industry-standard technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, and destruction. These measures include encryption of data in transit (SSL/TLS), secure cloud hosting with access controls, and regular security reviews.

However, no internet transmission or electronic storage system is completely secure. While we take reasonable steps to protect your information, we cannot guarantee absolute security. You should use strong, unique passwords for your account and notify us immediately if you suspect any unauthorized access.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, the services we offer, or applicable law. When we make material changes, we will update the "Effective Date" at the top of this page and, where appropriate, notify you by email or by prominent notice on our website. Your continued use of our services after the effective date of any change constitutes your acceptance of the updated policy.

We encourage you to review this Privacy Policy periodically.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: