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The Accepted-or-We-Fix-It Guarantee

Questions about the guarantee

What is the Accepted-or-We-Fix-It Guarantee?

It comes with every Prepared & Reviewed package. If the clerk rejects your filing because of a preparation error on our end, we correct it free and refund your service fee. And if your filing is rejected for any other reason, we'll still correct your documents once, free, so you can re-file.

Does this guarantee my divorce will be granted?

No. The guarantee covers the clerk accepting your paperwork for filing — not the judge's final ruling, or whether you qualify for a simplified divorce. JusticeXpress is a document preparation service, not a law firm, so we can't promise a case outcome.

What if the rejection was my mistake?

You're still covered for one free correction. Just send us the corrected details and we re-prepare your documents at no extra charge. The refund applies only when the error was ours — but the free fix applies either way.

Does the guarantee refund my court filing fee?

No. Court filing fees are paid directly to the clerk — we never receive or mark them up, so we can't refund them. The guarantee refunds the service fee you paid us when the rejection was caused by our error.

How do I make a claim?

Email [guarantee@justicexpressflorida.com] with your order number and a copy of the clerk's written rejection within [30] days of the rejection. We'll tell you which remedy applies and get your correction started.

Read the full Accepted-or-We-Fix-It Guarantee terms →